Joya66's Privacy Policy — Your information is our responsibility

1 Introduction & Scope

Joya66 treats the protection of your personal data as its highest priority. Our privacy policy explains what information we collect, how we use it, and how your data is kept secure.

This privacy policy applies to joya66's website, mobile app, and all digital services. When you register, log in, or use any of our services, you voluntarily share certain information with us. This policy explains in full how that information is managed.

We believe transparency is the foundation of trust. That is why joya66's privacy policy is written in plain, clear language — so you can easily understand what we do and do not do with your information.

2 Information We Collect

Joya66 may collect your information in several ways. Details are provided below:

Information you provide directly: When you provide information during registration or verification:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (full account numbers are not stored)

Automatically collected information: When you use our platform:

• IP Address & Device Type
• Browser Information & Operating System
• Login Time & Location Data
• Gaming Activity & Transaction History
• How long you spent on the site and which pages you viewed

3 Purpose of Data Use

Joya66 uses your data only for specific, legitimate purposes. Each purpose is clearly outlined below:

We never share your data with third parties for advertising purposes. You can unsubscribe from promotional emails at any time.

4 Data Sharing & Disclosure

Joya66 does not share your data with anyone except in the following limited circumstances:

• Payment Processors: We share only the information necessary to complete your transactions. Our partners operate under strict confidentiality agreements.
• Technology Service Providers: Server hosting, software services, and cybersecurity providers — with access only to relevant information.
• Legal Obligation: Information may be disclosed to legitimate government authorities, court orders, or as required for anti-money laundering investigations.
• Licensing Authority: Certain information may be shared with regulatory authorities to maintain our gaming license.

5 Cookie Policy

Cookies are small text files stored in your browser. joya66 uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and site security. The site cannot function properly without these.
• Performance Cookies: To understand which parts of the site are used most. This helps us improve our service.
• Functional Cookies: To remember your preferences, such as language and settings.
• Analytics Cookies: To analyze user behavior and improve the experience (based on consent only).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

6 Security Measures

Joya66 employs a multi-layered security framework to keep your data safe:

• 256-bit SSL/TLS encryption — for all data transfers
• Encrypted Database — for data at rest
• Two-Factor Authentication (2FA) — for account security
• Regular security audits and penetration testing
• Limited staff access — only necessary staff can access your data
• Automated suspicious activity detection system

7 Data Retention Period

Joya66 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the full duration your account is active, and up to 5 years after closure (as required by law)
• Transaction history: 7 years (under financial regulations)
• KYC Documents: 5 years (under AML regulations)
• Customer Support Contact: 3 years
• Log Files & Technical Data: 12 months
• Marketing Consent: Upon withdrawal of consent

Once the retention period expires, your data is securely deleted or fully anonymized.

8 Your Rights

Under joya66's privacy policy, you have the following rights:

To exercise any of these rights, please contact our support team. We typically respond within 30 days. Please note that legal obligations may prevent us from fully fulfilling certain requests.

9 Protection of Minors

Joya66 strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If we become aware that a minor has registered on our platform, the account will be closed immediately and all associated data will be deleted.

10 International Data Transfers

As an international platform, joya66 may occasionally store or process your data on servers located in other countries. In such cases, we ensure that:

• The destination country has adequate data protection laws in place
• Strict data processing agreements are in place with all third parties
• Encryption and secure channels are used for all international transfers
• A data minimization policy is followed — only necessary information is transferred

Contact our support team to learn more about where and how your data is being processed.

11 Privacy Policy Update

Joya66 may update this privacy policy from time to time. We will notify you of any significant changes via email or an on-platform notice before those changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

12 Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our data protection team is ready to assist you.

• Email: [email protected]
• Live Chat: Available after logging in to the platform
• Response time: Usually within 48 hours

If you are not satisfied with our resolution, you have the right to file a complaint with the relevant data protection authority. This is your legal right, and joya66 fully respects it.